Heavenly Inspirations

The Fine Print

This is where you will find all the Terms & Conditions relating to any services and products found on this site. Please familiarize yourself with the applicable terms before contacting Heavenly Inspirations.

100% Satisfaction Guarantee

All products are subject to the above mentioned guarantee unless specified otherwise, and the following conditions are met.

Any item that has been substituted with prior approval is not subject to a return/refund unless prior approval is added to the contract/sales receipt.

Any item being tampered with without prior consent or instruction of Heavenly Inspirations is void of any guarantee.

If an item is shipped, any claims for damages shall be made with the carrier by the recipient. Products are photographed prior to packaging and said photos are available upon request.

Shipping Policy

All items are available for shipping, however some items (i.e. Birdie Bed & Breakfast) is very heavy and awkward to ship, and therefore shipping charges may be extreme. We will always strive to obtain the best shipping quote for you. You may also request shipping from your own carrier account. Please indicate at time of order.

Heavenly Inspirations will search for the best shipping rates available for your area. Upon obtaining such rates, an email will be sent to you detailing the rates and carriers. If you prefer a particular carrier, you MUST inform us within 3 business days of receipt of our email, or the carrier selected by us will be contracted. All shipping charges are the responsibility of the purchaser, unless Free Shipping is noted with product.

Heavenly Inspirations does not charge any handling fees at this time. All shipping charges are directly from the carriers.

Orders are shipped upon completion, approval and payment in full, including shipping charges, has been received and cleared.

Once order has been shipped we will provide you with tracking numbers for your reference. Any claims for damages shall be made with the carrier by the recipient. Products are photographed prior to packaging and said photos are available upon request.

Please inform us at the time of order if you are in the Windsor / Essex area and would like your order held for pick up. Most orders in the above noted area are also eligible for Free Delivery.

We currently ship across Canada, and the U.S., excluding Alaska & Hawaii & Puerto Rico.

Heavenly Inspirations strives to use recycled packaging and materials when available. If specific items are required for packaging, please indicate at time of order and we will do our best to accommodate you.

Cancellations

Heavenly Inspirations works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please contact us within 3 business days of placing your order and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.

General Terms & Conditions

Premade items are payable upon delivery. Custom orders, of any size, require a 50%Deposit when item(s) are ordered, balance due upon delivery.

Prices, and package contents may change without notice, please ensure the contents and price is acceptable at the time of purchase or before signing your contract.

Prices listed are for items and contents as listed. There may be additional charges for any changes made to any package.

Package prices reflect flowers as quoted. If an unusual color is requested that isn’t easily accessible, additional charges may apply.

Heavenly Inspirations reserves the right to substitute any flowers that are not available with a suitable substitute. You will be informed at once if any changes are deemed necessary and changes will not be made without prior approval by you.

Any verbal agreements must be reflected on order, at time of booking, or will not be honored. Please ensure that agreements that may have been made, over and above the detailed packages, are included. Verbal agreements are not valid unless contract and deposit have been made and such agreements are reflected in such.

Once a contract has been signed, the date of your wedding or event has been booked and will not be double booked. Only 1 wedding per day will ever be booked by us. If the date has changed, Heavenly Inspirations must be informed immediately to ensure the rescheduled date can be accommodated. There is no guarantee that another date can be honored, however if the new date is after the booked date, flowers can and will be available by the first confirmed date.

Any deposits made for services, or products are not subject to interest. Deposits for flowers/packages, are to be made at signing of contract by cash, certified cheque, or money order. Personal cheques may be accepted upon special request, and must be agreed upon by Heavenly Inspirations prior to signing of contract. Deposits are refundable, up to 60 days before original scheduled date, less a 20% administration fee. At any time after the 60 days have passed, any and all deposits are NOT refundable. Extenuating circumstances may be considered on a case by case basis. Please contact us immediately if such circumstances arise.

The above terms and conditions apply to all services and products, unless otherwise noted. Any of the above terms are subject to change without notice.

Quotation Terms & Conditions

Non-Binding Quotation

When you receive your quotation, I have not reserved time and space to design your wedding flowers. I do this only when you have accepted my quotation, signed the contract and paid the deposit. I operate on a first come first served basis and should another Bride book the date first, I will have to adjust or cancel your quotation.

Quotation Changes

I have included all the items as discussed and sometimes this may cause my quotation to be higher than your budget. Please contact me if this is the case and changes and adjustments will be made to bring the quotation closer to your budget.

Upon acceptance of the quotation, a deposit equal to 50% of your total cost is due and payable. Deposits are to be paid by Cash, Money Order or Certified Cheque. Said deposit will not be subject to interest.

Booking Confirmation

Upon receipt of deposit and signed contract you will receive a receipt and reserved space for your wedding. Only 1 wedding per day will be booked by Heavenly Inspirations to ensure that you receive the attention that you deserve. If the date has changed, Heavenly Inspirations must be informed immediately to ensure the rescheduled date can be accommodated. There is no guarantee that another date can be honored. However, if the date is after the original date, I will still complete your flowers for the BOOKED date, so as not to void the contract.

Balance Due

Your balance is due on the day of pick up or delivery of your order unless prior arrangements have been made and included in signed contract.

Final Details

Approximately two to three weeks prior to your wedding, I will be in contact with you to reconfirm all details. I will ask you to read over my latest quotation and make sure it covers all the items you want and have been confirmed. This is my working document from which I design your flowers. I ask you to reconfirm your ceremony and reception times and make sure you have corsages and boutonnieres for all wedding party members and family, and that any and all final details are included. Your reply will serve as your acceptance and confirmation of products and services detailed.

Substitutions

Your Quotation lists certain flowers and flower colors and while I will do my best to obtain these flowers from my wholesalers, if not available I will substitute with flowers I believe work well with your overall theme. Some flowers may already be highlighted as “if available” in your contract/quotation. You will be informed of any substitutions that have been made before ordered to ensure your satisfaction with the substituted items.

Rental Terms

1. Items rented on a first come, first serve basis.

2. Items not deemed to be rented until booking is confirmed, deposits received and contract signed by all parties.

3. Security deposits are required on all products, totaling 50% of rental or package price. Deposits are to be cash unless otherwise approved by Heavenly Inspirations (Tammy Thornton). All security deposits will be returned once item(s) are returned/picked up and inspected to ensure item(s) being returned are in same condition. No interest shall be paid on deposit.

4. All rental items are to be delivered and picked up to any and all locations. If an item is needed at two separate locations, there may be an additional delivery charge. If at any time, and at the signed consent of Heavenly Inspirations, an agreement is made for items to be picked up and returned by the client, there will be a total security deposit equal to 75% minimum of total rental cost, a separate contract agreement reflecting changes, and copies of current insurance and driver’s licence are MANDATORY.

5. Cost of rental(s) includes delivery, set up (where necessary), and pick-up. There may be an additional charge for delivery and pick-up if outside of pre-determined area. This will be discussed only at time of rental, and cannot be added after contract has been signed, unless venue(s) have been changed, and are 20 km or more apart.

6. A signed contract and deposit may be cancelled, upon notice in writing, and all monies less a 20% Administrative Fee, up to 60 days prior to scheduled booking. After the 60 days have passed, any deposit is non-refundable if cancellation is requested.

7. By signing a contract for rental(s), and by supplying Heavenly Inspirations with a deposit, you agree to, having read, and understand these terms. A copy will be included with your signed contract.

8. You also agree to allow photos of your event to be taken by Heavenly Inspirations for use in portfolios. You agree that you have no claim, now or in the future, to any compensation for said photos. Photos may not be used for any other purpose than promotion of services and/or products, and become the sole property of above mentioned company and can not nor will not be sold to other sources.

Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the Heavenly Inspirations website and estores. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name ~ Address ~ Email address ~ Phone number ~ (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name ~ Address ~ Email address ~ Phone number ~ (etc.)

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us directly and requesting such information as it is collected. No part of this information is accessible by others, and is used only for the purposes stated above. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

E.&O.E

Contact Information

Email heavenlyinspirations@live.ca

You can also go to our Contact Us page to view our business hours